Privacy Policy
Privacy Policy
THIS PRIVACY POLICY APPLIES TO THE VIKRAMTEA.COM
Vikramteam.com is a property of Bhaishree Group, headquartered at, “Bhaishree Chambers” 2nd Floor, Veer Sawarkar Chowk, Jalna – 431203 (MH, INDIA). vikramtea.com in recognizes the importance of maintaining your privacy. We value your privacy and appreciate your trust in us. This Policy describes how we treat user information we collect on vikramtea.com and other offline sources. This Privacy Policy applies to current and former visitors to our website and to our online customers. By visiting and/or using our website, you agree to this Privacy Policy.
We really care about our customers and their privacy. We collect information from you to make your shopping experience better and to tell you about our products, services, and special offers. We promise to handle your information responsibly and as per law.
Information we collect:
Contact information. We might collect your name, email, mobile number, phone number, street, city, state, Pin code, country, and IP address.
Payment and billing information. We might collect your billing name, billing address and payment method when you buy a product. We NEVER collect your credit card number or credit card expiry date or other details pertaining to your credit card on our website. Credit card information will be obtained and processed by our online payment partner CC Avenue.
Demographic information. We may collect demographic information about you, products you like, products you intend to purchase, products you buy, or any other information provided by you during the use of our website. We might collect this as a part of a survey also.
Other information. If you use our website, we may collect information about your IP address and the browser you’re using. We might look at what site you came from, the duration of time spent on our website, pages accessed or what site you visit when you leave us. We might also collect the type of mobile device you are using, or the version of the operating system your computer or device is running.
We collect information in different ways.
We collect information directly from you. We collect information directly from you when you register on our website or buy products. We also collect information if you post a comment on our websites or ask us a question through Contact Form available on our website.
We collect information from you passively. We use tracking tools like Google Analytics, Google Webmaster, Meta (Facebook) Pixel, and browser cookies for collecting information about your usage of our website.
We get information about you from third parties. For example, if you use an integrated social media feature on our websites. The third-party social media site will give us certain information about you. This could include your name and email address.
Use of your personal information
We use the information to contact you: We might use the information you provide to contact you for confirmation of a purchase on our website or for other promotional purposes.
We use the information to respond to your requests or questions. We might use your information to respond to your queries and or comments.
We use the information to improve our products and services. We might use your information to customize your experience with us. This could include displaying content based upon your preferences.
We use the information to look at site trends and customer interests. We may use your information to make our website and products better. We may combine the information we get from you with information about you we get from third parties.
We use the information for security purposes. We may use the information to protect our company, our customers, or our websites.
We use the information for marketing purposes. We might send you information about special promotions or offers. We might also tell you about new features or products. These might be our own offers or products, or third-party offers or products we think you might find interesting. Or, for example, if you buy products from us we will enroll you in our newsletter.
We use the information to send you transactional communications. We might send you emails or SMS about your account or a product purchase.
We will never share, rent, or sell your personal details to any other company without asking you first. When we send your order, we only give the delivery company the information they need to get it to you, like your name, address, and contact details.
We won't give your data to other companies for them to use for their own advertising. And don't worry, we don't keep any credit card information.
We will keep Personal Information regarding you only as long as it is necessary, having regard to the purpose of the processing. This means that Personal Information collected and processed will be stored for as long as you have an account.
The security, integrity and confidentiality of your Personal Information are extremely important to us. We have implemented technical, administrative and physical security measures that are designed to protect guest information from unauthorized access, disclosure, use and modification. From time to time, we review our security procedures to consider appropriate new technology and methods. Please be aware though that, despite our best efforts, no security measures are perfect or impenetrable. We limit access to personal information about you to employees who we believe reasonably need to come into contact with that information to provide products or services to you or in order to do their jobs.
However, we may be required to share the aforesaid Personal Information with government authorities and agencies for the purposes of verification of identity or for prevention, detection, investigation including cyber incidents, prosecution and punishment of offences. You agree and consent for us to disclose your information, if so required under the applicable law.
All interactions with our Services use the Transport Layer Security/Secure Sockets Layer (TLS/SSL) protocol. We use a third-party Payment Gateway to securely process payment transactions.
All data is encrypted via SSL/TLS when transmitted from our servers to your browser. The database backups are also encrypted. Except for your password, data isn’t encrypted while it’s live in our database.
We use information as otherwise permitted by law.
Email Opt-Out
You can opt-out of receiving our marketing emails. To stop receiving our promotional emails, please email contact@vikramtea.com. It may take about ten days to process your request. Even if you opt-out of getting marketing messages, we will still be sending you transactional messages through email and SMS about your purchases.
If you have any questions about this Policy or other privacy concerns, you can also email us at contact@vikramtea.com
Updates to this policy
This Privacy Policy was last updated on 02.04.2024. From time to time we may change our privacy practices. We will notify you of any material changes to this policy as required by law. We will also post an updated copy on our website. Please check our site periodically for updates.
Our cookies
We use technology such as "cookies" to collect information and store your online preferences. Cookies are small pieces of information sent by a web server to a web browser, which allows the server to uniquely identify the browser on each page.
CATEGORY 1: STRICTLY NECESSARY COOKIES
These cookies are essential in order to enable you to move around the Site and use its features. Without these cookies, services you have asked for such as remembering your login details or shopping basket items cannot be provided.
CATEGORY 2: PERFORMANCE COOKIES
These cookies collect anonymous information on how people use our Site. For example, we use Google Analytics cookies to help us understand how customers arrive at our site, browse or use our site and highlight areas where we can improve areas such as navigation, shopping experience and marketing campaigns. The data stored by these cookies never shows personal details from which your individual identity can be established.
CATEGORY 3: FUNCTIONALITY COOKIES
These cookies remember choices you make such as the region you visit our Site from, language and search parameters such as size, colour or product line. These can then be used to provide you with an experience more appropriate to your selections and to make the visits more tailored and pleasant. The information these cookies collect may be anonymized and they cannot track your browsing activity on other websites.
CATEGORY 4: TARGETING COOKIES OR ADVERTISING COOKIES
These cookies collect information about your browsing habits in order to make advertising more relevant to you and your interests. They are also used to limit the number of times you see an advert as well as help measure the effectiveness of an advertising campaign. The cookies are usually placed by third-party advertising networks. They remember the websites you visit and that information is shared with other parties such as advertisers. For example, we use third-party companies such as Meta to provide you with more personalized adverts when visiting other websites.
CATEGORY 5: SOCIAL MEDIA COOKIES
These cookies allow you to share what you’ve been doing on the Site on social media such as Facebook and Twitter. These cookies are not within our control. Please refer to the respective privacy policies for how their cookies work.
If you want to delete any cookies that are already on your computer, please refer to the help and support area on your internet browser for instructions on how to locate the file or directory that stores cookies.
To opt-out of being tracked by Google Analytics across all websites visit Google Analytics Opt-out Browser Add-on.
Jurisdiction
All disputes arising out of or concerning this policy, including interpretation of the terms, applicability of the clauses and rights and duties of the parties shall be settled through a negotiation process.
In the event when the negotiation process fails, i.e., parties are unable to reach to a conclusion then any disputes arising out of or concerning this agreement, including interpretation of the terms, applicability of the clauses and rights and duties of the parties shall be subject to jurisdiction of Courts situated in Jalna, Maharashtra, India.
